22dhk Privacy Policy

1Introduction & Applicability

22dhk (22DHK Gaming Ltd) is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Privacy Policy explains what information is collected when you use the 22dhk website and app, and how that information is used, stored, and protected.

This Privacy Policy applies to all 22dhk services, including slot games, live betting, bingo, deposits, withdrawals, and all other features. By starting to use 22dhk, you are considered to have accepted this policy.

• This policy is drafted in compliance with international data protection laws.
• 22dhk puts user privacy first.
• Users will be notified of any changes to the policy.

2What information we collect

22dhk only collects the information needed to deliver the best possible service. We do not collect data beyond what is necessary. Full details on each type of information are provided below.

• Personal Identity: Name, date of birth, email address, and phone number — information provided at the time of registration.
• Financial information: Payment methods and transaction history
  – Mobile Banking, Nagad, Rocket, or bank account numbers are never stored; only transaction references are retained.
• Location data: IP address and approximate location – used to maintain security and service quality.
• Device information: Browser type, operating system, and device model.
• Gaming activity: Game history, bet amounts, and win/loss records.
• Contact: Messages and complaints submitted to support.

3How Your Data Is Used

22dhk uses collected data solely for specific, defined purposes. Your information is never used for marketing or any other purpose without your consent.

• Your information is used to create your account and verify your identity.
• Payment information is used to process deposits and withdrawals.
• Your contact information is used to provide customer support and technical assistance.
• Transaction data is reviewed to prevent fraud and ensure platform security.
• Gaming data is analyzed to improve and personalize 22dhk's services.
• Your email or phone number may be used to send bonus and promotional offers — with the option to opt out at any time.

4Is Data Shared with Third Parties

22dhk never sells or rents your personal information. However, certain information may be shared with third parties in the limited circumstances described below.

• Payment Processors: Payment gateway providers such as Mobile Banking, Nagad, and Rocket are given the necessary information to process your deposits and withdrawals.
• Security Services: Limited data may be shared with trusted security partners to detect and prevent fraudulent activity.
• Legal obligations: Information may be disclosed to government authorities in response to a court order or regulatory directive.
• Analytics Services: Anonymized and aggregated data may be used by analytics services to improve the platform.

When sharing data with third parties, 22dhk ensures they adhere to the same standard of privacy policy.

5Data Protection Measures

22dhk uses industry-leading technology to protect your data. Our security infrastructure provides multi-layered protection at every level.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Payment card or mobile banking details are not stored on 22dhk servers.
• Regular security audits and penetration testing are conducted.
• Two-Factor Authentication (2FA) is available for added account security.
• Automated alerts are sent when suspicious login attempts or activity are identified.
• Our data centers are secured with round-the-clock physical and digital security.

6Cookies & Tracking Technologies

The 22dhk website and app use cookies and similar tracking technologies. These help improve your browsing experience and ensure the platform functions correctly.

You can manage cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

7Your Data Rights

22dhk believes your data belongs to you. That means you have full control over your personal information. You can submit any of the requests below to our support team.

• Right to Access: You can find out exactly what information 22dhk holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: Download your data in a standard, portable format.

8How Long Is Data Retained

22dhk retains data only for as long as necessary. Relevant information is kept while your account is active. After account closure, certain records may be retained for up to 5 years as required by legal obligations.

• Financial transaction records are generally retained for 5 years.
• Gaming history is retained for 2 years after account closure.
• Communication and support records are retained for 1 year.
• Data is securely deleted after the designated retention period.

9Protection of Minors' Data

22dhk strictly does not collect or store any information from individuals under the age of 18. Age verification is mandatory at registration. If any underage user's data is collected inadvertently, it is deleted immediately and the associated account is terminated.

• Date of birth verification is mandatory during registration.
• Additional identity verification may be requested if suspicious activity is detected.
• Parents or guardians can report concerns regarding a minor's account.

10Privacy Policy Changes

22dhk reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified by email or through a platform notification. The latest version of the policy will always be available on this page.

• Continued use of the service after any changes will be considered acceptance of the updated policy.
• Check the "Last Updated" date to confirm you have the current version.
• If you have any questions or concerns, please contact our support team.